Refund & Cancellation Policy

Last updated: June 1, 2026

This policy explains how cancellations and refunds work for Sendie. The short version: you can cancel your subscription any time and keep access until the period you've paid for ends, but purchased credits and consumable add-ons are non-refundable once bought.

1. Subscriptions (Lift / Soar / Jet)
2. Credit packs & top-ups
3. Voice Boost minutes
4. Bookings & event tickets sold through Sendie
5. Faulty charges & billing errors
6. Your statutory rights
7. Contact

1. Subscriptions (Lift / Soar / Jet)

You can cancel a paid plan at any time. When you cancel, you keep access to your plan and its features until the end of the current billing period you've already paid for. Cancellation simply stops the next renewal.

• We don't provide partial-month or partial-year refunds for time that has already elapsed on the current billing period.
• To avoid the next charge, cancel before your next billing date. As long as you cancel before that date, you will not be charged for the upcoming period.
• After cancellation takes effect at period end, your subscription does not renew and no further charges are made.

2. Credit packs & top-ups

Purchased credits (one-time packs and top-ups) are non-refundable once bought. Because purchased credits never expire, their value isn't lost — they remain in your balance until you choose to spend them.

• Credits already spent are non-refundable.
• Unspent purchased credits stay in your account and don't expire, so there's no need to refund them.

3. Voice Boost minutes

Voice Boost minute packs are a consumable add-on and are non-refundable once purchased.

4. Paid bookings & event tickets sold through a Sendie customer's account

When a business uses Sendie to sell paid bookings or event tickets, those sales are made by that business, not by Sendie. Sendie only provides the payment rail that lets the business take the payment.

• Refunds for those bookings and tickets are at the selling business's discretion and are handled directly by them, under their own refund and cancellation terms.
• If you bought a booking or ticket from a business through Sendie and want a refund, please contact that business.

5. Faulty charges & billing errors

If you're charged in error, charged twice, or run into a genuine billing problem, we'll make it right. Email billing@sendie.ai (or legal@sendie.ai) with the details and we'll investigate and correct any mistaken charge promptly.

6. Your statutory rights

This policy is provided for transparency about how we handle cancellations and refunds. Nothing in it limits or removes any mandatory statutory consumer rights you may have (for example, under UK or EU consumer-protection law), which continue to apply where they're applicable to you.

7. Contact

Questions about cancellations or refunds? Email billing@sendie.ai.